Submit a request
Use the public Technical Support page or email support@processautomationpros.com. Include the affected service, impact, and steps already taken.
Customer care
Support Policy
How Process Automation Pros LLC receives, reviews, investigates, and coordinates technical support requests.
Support coverage
Process Automation Pros provides technical and administrative support to customers for supported Microsoft cloud services, workflow automation solutions, integrations, and systems implemented or managed by our team. Support availability and scope depend on the customer's agreement, managed service plan, licensing relationship, or project.
Priority and response
Choose a priority reflecting the business impact. Requests are reviewed and handled within the scope of the applicable customer relationship. No response-time guarantee or 24/7 service is promised by this general policy.
Investigation and escalation
We investigate relevant configuration, permissions, service health, integrations, and software. When another provider must act, we coordinate or escalate through the appropriate channel when applicable.
Safe support communications
Never submit passwords, MFA verification codes, private keys, payment card details, or authentication secrets. Share only information reasonably needed to investigate. Provide screenshots or files through an approved secure sharing method rather than including sensitive content in an unsecured message.